Focus on the customer
Recently there has been increasing talk about CRM or Customer Relationship Management. It appears that this topic is becoming more and more popular. — Article published in Sistem January 2002, p. 14-16.
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Implementing Earned Value Management on IT Projects
Many IT projects do not meet schedule, cost or scope constraints. Trouble is often not recognized due to insufficient procedures and non-existing control mechanisms. According to PMI, Earned Value Management (EVM) is one of the most effective performance measurement and feedback tools for managing projects, enabling the project manager to expose troubles. — Paper delivered…
Case study: Business Process Modeling as a basis for defining Key Performance Indicators
I recently completed a project where we modeled business processes for the Surveying and Mapping Authority in Slovenia and I co-authored and presented a paper about it at the Slovenian Society Informatika annual conference in April 2019. Some of the main benefits of this project that we outlined in the paper were: Business process modeling…
Few companies embrace business intelligence
Maja Ferle, business intelligence consultant at SRC.SI, says that the anticipated entry of foreign competition after Slovenia joined the European Union that would spur the need for business intelligence hasn’t happened. “Companies still don’t believe that they could gain a competitive advantage by using business intelligence solutions and thus be a step ahead in the…
Agile business intelligence
As data volumes increase to the point where we call them “big data”, users’ appetites increase alongside. They want to be able to quickly analyze these huge volumes of data and achieve immediate business intelligence results. Agile approaches are becoming common in software development because they enable users to receive tangible results in short time…
Interview with Ralph Kimball
I had the pleasure of interviewing Ralph Kimball on one of his many visits to Slovenia, where he was always happy to come both to deliver trainings and to spend time relaxing and enjoying the beautiful Bled region. The interview was first published in Info SRC.SI 2005/Issue 42, p. 5-7. 1. This is your sixth visit to…
Business intelligence is not on the way out … but ETL may be
Recent references to business intelligence being on the way out (examples here and here) may be a result of misinterpreting what Gartner said about business intelligence competency centers being dead. Probably everyone agrees that business intelligence itself is not on the way out. It is evolving from the traditional data warehouse and single version of truth to…
