Know your customers


A widespread reason why projects don’t meet expectations is that they fulfill specifications to the dot but neglect to consider what the users really wanted. IT professionals typically argue that the application that they delivered does exactly what the requirements say. Unfortunately, requirements are sometimes ambiguous, incomplete, or just plain wrong. Sure, it is not…
Collection of articles written for various publications since 1996. Business Service Management Sistem March 2006, p. 8-9 March 2006 Every company can identify a handful of business processes that are crucial for most of their income. Business Service Management (BSM) ensures that the business processes are adequately supported by technology which allows them to…
IT developers are often overworked, tired, stressed and required to work long hours. There are always new requirements to be implemented, bugs to be fixed and too many urgent tasks to be completed at the same time. Considering that developers must also take care of their professional development in order to keep up with…
Project Management Institute (PMI) published the results of a major research in 2009 which confirmed that project management adds value. The result was expected because all of us who are professional project managers believe in its merits. This research was the first of its kind to scientifically prove our beliefs. — GEA Forum Issue 13, september…
Data warehouses are often used just as a source of data for reporting and not for meaningful business intelligence which is their original intent. What can we do to fulfill customer expectations and increase the business value? — Article published in Sistem September 2004, p. 23.
The business environment is changing at a fast pace and projects are not always up to date with achieving business goals. Agile project management ensures quick results that satisfy stakeholder requirements in a timely manner. On top of that we should also implement agile program and portfolio management which ensures that a collection of projects…