Maja Ferle

Case study: Better understanding of mobile users

18 February, 200425 December, 2019 by Maja FerleNo Comments

Mobile operators are aware of the importance of information technology to support their business. Large amounts of data that come in every day are stored in data warehouses and are subsequently used for analyses to better understand their customers, improve their satisfaction and increase loyalty (Slovenian mobile operator case study). -- Article published in Info SRC.SI, Year 2004/Issue 38....

We are not lagging behind in data warehousing

13 July, 20037 April, 2017 by Maja FerleNo Comments

While it appeared that we were lagging behind in data warehousing a few years ago, this is not the case any longer as most companies already have solutions in place. More… Finance 128/2003, 4.7.2003...

Path to a successful CRM organization

14 April, 200211 October, 2015 by Maja FerleNo Comments

The fact that an organization is aware that they want CRM doesn't necessarily mean that it is ready to implement it. Critical success factors, organizational changes and business process adjustments must be considered before embarking on the new journey. -- Article published in Sistem April 2002, p. 18....

Focus on the customer

23 January, 200211 October, 2015 by Maja FerleNo Comments

Recently there has been increasing talk about CRM or Customer Relationship Management. It appears that this topic is becoming more and more popular. -- Article published in Sistem January 2002, p. 14-16....

Multidimensional data modeling

5 May, 200111 October, 2015 by Maja FerleNo Comments

Multidimensional data modeling is useful in business intelligence solutions, data analysis and data warehousing. Business users who are not IT specialists find that data structured in a dimensional model is easier to use. Typical multidimensional data models have a star or a snowflake schema. Read the article... -- Paper presented at Dnevi slovenske informatike 2001, Portorož, 2001....

Archive of published articles

19 April, 20005 December, 2018 by Maja FerleNo Comments

Collection of articles written for various publications since 1996. Business Service Management Sistem March 2006, p. 8-9 March 2006 Every company can identify a handful of business processes that are crucial for most of their income. Business Service Management (BSM) ensures that the business processes are adequately supported by technology which allows them to seamlessly integrate in the day to day business functions. The ultimate goal is to ensure customer satisfaction which leads to successful business. Business continuity management Info SRC.SI, Year 2006/Issue 45, p. 24-31. June 2006 The times are turbulent, abundant with unexpected events: malfunctions, illnesses and human error on the one hand combined with natural disasters and malicious acts on the other. Are companies aware of the seriousness of such threats and are they doing anything to ensure business continuity? Project portfolio management Sistem January 2006, p. 9-11. January 2006 Many companies don't have defined criteria upon which to choose which IT projects to implement. Often, projects are chosen based on gut feel of the business managers and sometimes...