Main components of chatbot development
Artificial Intelligence is becoming ubiquitous and nowadays anyone can get their hands on natural language processing technologies. One example of an application of natural language processing is a chatbot that provides customer support or augments call centers by supplying computer generated responses to customer questions.
Building a chatbot that provides customer support on a website is technologically quite feasible. However, comparing chatbot development with typical software application development, there are major differences. The key aspect of chatbot development is natural language understanding for which we can't provide completely detailed specifications up front. Natural language means that customers may pose questions in many different forms, not all of which can be planned ahead.
How do we begin to develop a chatbot? Below I have listed the main components and addressed some challenges to be overcome when building chatbots.
Define the purpose of the chatbot
Chatbots come in different types, depending on which target group of users they address and which business problem they are meant...