Focus on the customer
Recently there has been increasing talk about CRM or Customer Relationship Management. It appears that this topic is becoming more and more popular. — Article published in Sistem January 2002, p. 14-16.
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Multidimensional data modeling
Multidimensional data modeling is useful in business intelligence solutions, data analysis and data warehousing. Business users who are not IT specialists find that data structured in a dimensional model is easier to use. Typical multidimensional data models have a star or a snowflake schema. Read the article… — Paper presented at Dnevi slovenske informatike 2001, Portorož,…
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Archive of published articles
Collection of articles written for various publications since 1996. Business Service Management Sistem March 2006, p. 8-9 March 2006 Every company can identify a handful of business processes that are crucial for most of their income. Business Service Management (BSM) ensures that the business processes are adequately supported by technology which allows them to…
